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Why doesn't my Touch ID work?

Are you wondering why the same finger you’ve always used is now failing to get you into the same phone you’ve had for ages? If your hand isn’t wet or dirty, it’s most likely that your Touch ID is not working and needs to be repaired. Here are the answers to some of the questions you might have about your iPhone’s Touch ID.

Touch ID

Can Touch ID be repaired

Yes the Touch ID can be repaired. You can either go to an Apple store to get it repaired or depending on the condition, Happytel can repair it by soldiering it.

Why does my iPhone say it is unable to activate Touch ID?

Your inability to activate Touch ID can be due to the following reasons:

  1. iOS issues such as not installing the latest iOS, incompatibility to the latest iOS or glitches during the process of downloading the latest iOS version
  2. Having a dirty home button
  3. Phone Unlock or iTunes & App Store is off

How to I clean fingerprint sensor on my phone?

First use a water moistened rag to remove all dirt and debris. Then wipe completely dry using a clean, microfibre cloth.

How do I reinstall Touch ID on iPhone?

Your issues with Touch ID can be solved with a reboot. Go to Settings > Touch ID & Passcode and disable all the options on the screen. Then restart your iPhone and re-enable all the features you want turned on.

Touch ID settings

Does Touch ID work after home button replacement?

A home button replacement does not fix Touch ID.

How much does it cost to fix Touch ID?

Fixing your Touch ID by soldiering at Happytel costs around $199. Come drop by our stores so that our expert technicians can give your more information.

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