Bag
${ cart.item_count }

Your bag

Loading
${ item.vendor }
${ item.compatibility }
Qty: ${ item.quantity }
${ option.name }: ${ option.value }
${ item.compare_at_price | currencyFromCents } ${ item.final_price | currencyFromCents }
${ item.message }
truck-red
Free Standard Shipping across Australia
Total savings
${ cartTotalSavings | currencyFromCents }
Subtotal
${ cart.total_price | currencyFromCents }
*Shipping is calculated at checkout
Secure checkout View Bag
*Shipping is calculated at checkout

Your bag is currently empty.

Why can't I hear anything when connecting my headphone/earphone to the earphone jack

  1. Reboot

It could happen because the device’s software crashed. First, try to reboot your phone by holding the power button and home button together for at least 10 seconds.

 

  1. Ear jack cable replacement

If you can see the headphone’s volume changing when the volume button is pressed even without the headphone being plugged in, the device thinks that you have the headphone plugged in when you do not. This can be solved by replacing the ear jack cable.

 

  1. Restore its setting

If the sound problem continues after the reboot, follow the steps below:

Settings > General > Reset > Reset all settings

This is the process to initialising all settings of the device. This means that the settings information stored in the device will be reset to the initial settings. Data such as contacts, photos and apps will remain intact.

 

  1. Restore device

The next option is to restore your device to factory settings. There are 2 ways to restoring your device. If your device is still working, please follow the following steps:

Setting > General > Reset > Erase all content and settings. This is the process of restoring your device to factory settings. WARNING – this will erase everything on your phone. Only do this if you have just backed up your phone.

If you want to restore via iTunes, do the following steps:

Connect your device to iTunes.

Turn off your device.

Hold the power button and home button together until you see the iTunes icon.

Now, you can find an iPhone in recovery mode on your computer.

Click to restore (do not disconnect the iPhone before finishing the installation of new firmware)

 

  1. Mainboard damage

Another possibility is mainboard damage.

 

Q: What is the mainboard?

A: The mainboard (motherboard) is the core part of the hardware and controls all functions of the phone. Every part of the phone with a function is connected to this mainboard.

 

Q: How can the mainboard gets damaged?

A: The mainboard can get damaged from shocks (drops), dropping into water or even from pressure. It can also be caused by charging with a poor quality charger/cable. Damage to the mainboard can arise even if there is no physical damage.

 

Q: What happens when the mainboard is damaged?

A: As the mainboard is the core part of the device, once it’s damaged, it can make functions play up. The functions affected depend on the location of the damage.

 

Q: How do I know if the sound problem is caused by damage to the parts (ear jack cable) or mainboard damage?

A: There is no way to physically find out if the mainboard got damaged or not unless you test the device with a new part and see if it is working or not. With this matter, we can help you through a quick inspection and can tell you if it will be solved by replacing the part or not.

 

Q: What should I do if it is a mainboard damage?

A: If it’s a mainboard issue, don’t worry. We can fix this issue at Happytel. Most sound problems arising from the mainboard can be repaired by micro soldering in our Happytel Head office. Our success rate for this procedure is 85%.

 

Get your phone repaired at your nearest Happytel store today!

(store locator button) (contact us button)

More Blogs
Samsung Galaxy A13 Promotion
Launches Mobile phones
Samsung Galaxy A13 Promotion

For the people who are loyal Samsung users, you may have already heard about the Samsung Galaxy A13. First released on December 3rd, it is one of the mobile phones that are priced a lot lower compared to their other phone models. This makes it an entry-level Samsung phone that allows its users to use some of the features that are in the higher priced models. Lucky for you, we can make the Samsung A13 even more budget friendly and cheap with our limited time deal! Keep reading to see if this Samsung phone model catches your eye and if...

Read more
How to Check iPhone Battery Health
Advice Repairs
How to Check iPhone Battery Health

It's super important for us to keep tabs on the battery health of our phones because it's a vital feature that allows us to use our phones to its full potential. Our phones have become such an integral part of our lives, so no one wants a phone that has lost its ability to keep its power for a day. Lucky for us, Apple has allowed you to monitor your battery health so that you have a rough idea when you should think about replacing your battery. Here's how you can check the battery health of your iPhone.   In...

Read more
April Bestsellers
Case info
April Bestsellers

With all the April jubilations and worries now behind us, we can look back on of some of the best selling products at Happytel during that month. See if these April best sellers pique your interest and make you add them to your cart.   Case-Mate Karat Marble Case Everyone needs a phone case that both protects your phone and is aesthetically pleasing to the eyes. Our Case Mate case does just this, where your phone will get the highest level of protection and turn heads with the elegant marble and gold design. Some of the key features include: 10...

Read more