Why can't I hear anything when I'm making calls?
There's nothing more annoying than not being able to hear the other side of a call. Whether it's a business or personal call, being able to hear the other end of the caller is crucial. If you're having trouble hearing the call there a few things you can do to help solve the issue.
- Reboot
It could happen because the device’s software crashed. First, try to reboot your phone by holding the power button and home button together for at least 10 seconds.
- Ear jack cable replacement
If you can see the headphone’s volume changing when the volume button is pressed even without the headphone being plugged in, the device thinks that you have the headphone plugged in when you do not. This can be solved by replacing the ear jack cable.
- Ear speaker/front camera replacement
If you can see the volume/ringer changing when the volume button is pressed but there is still no sound, you can solve the problem by replacing the loudspeaker and front camera cable. The ear speaker is connected to the mainboard via front camera cable.
- Restore its setting
If the sound problem continues after the reboot, follow the steps below:
Settings > General > Reset > Reset all settings
This is the process to initialising all settings of the device. This means that the settings information stored in the device will be reset to the initial settings. Data such as contacts, photos and apps will remain intact.
- Restore device
The next option is to restore your device to factory settings. There are 2 ways to restoring your device. If your device is still working, please follow the following steps:
Setting > General > Reset > Erase all content and settings. This is the process of restoring your device to factory settings. WARNING – this will erase everything on your phone. Only do this if you have just backed up your phone.
If you want to restore via iTunes, do the following steps:
Connect your device to iTunes.
Turn off your device.
Hold the power button and home button together until you see the iTunes icon.
Now, you can find an iPhone in recovery mode on your computer.
Click to restore (do not disconnect the iPhone before finishing the installation of new firmware)
- Mainboard damage
Another possibility is mainboard damage.
Q: What is the mainboard?
A: The mainboard (motherboard) is the core part of the hardware and controls all functions of the phone. Every part of the phone with a function is connected to this mainboard.
Q: How can the mainboard gets damaged?
A: The mainboard can get damaged from shocks (drops), dropping into water or even from pressure. It can also be caused by charging with a poor quality charger/cable. Damage to the mainboard can arise even if there is no physical damage.
Q: What happens when the mainboard is damaged?
A: As the mainboard is the core part of the device, once it’s damaged, it can make functions play up. The functions affected depend on the location of the damage.
Q: How do I know if the sound problem is caused by damage to the parts (ear jack cable or ear speaker/front camera) or mainboard damage?
A: There is no way to physically find out if the mainboard got damaged or not unless you test the device with a new part and see if it is working or not. With this matter, we can help you through a quick inspection and can tell you if it will be solved by replacing the part or not.
Q: What should I do if it is a mainboard damage?
A: If it’s a mainboard issue, don’t worry. We can fix this issue at Happytel. Most sound problems arising from the mainboard can be repaired by micro soldering in our Happytel Head office. Our success rate for this procedure is 85%.
Get your phone repaired at your nearest Happytel store today!
Find your nearest Happytel store here or book a repair online here.
Discover if the iPhone 17 is worth buying in Australia. Find top accessories and expert advice in Sydney, Melbourne, Brisbane & more at Happytel. The launch of the iPhone 17 has sparked plenty of excitement across Australia. With Apple promising its thinnest design, smarter performance, and camera upgrades, many are wondering: should I buy the iPhone 17? Let’s break down the new features, why it could be the perfect time to upgrade, and where to buy it from the most trusted Australian retailers. Why the iPhone 17 Stands Out Ultra-Thin Design Apple has redefined sleekness with the iPhone 17 Air,...
Australians Spend Over 5 Hours a Day on Their Phones – Here's What It’s Doing to Your Eyes Recent data shows that the average smartphone user spends 3 to 5 hours a day on their device, and in Australia, it’s closer to 5.5 hours daily. For Gen Z users, screen time can soar past 7 hours a day, thanks to social media, gaming, video streaming, and texting. While our phones and tablets help us stay connected, productive, and entertained, there's a hidden cost: eye health. Extended exposure to the blue light emitted by your iPhone or iPad can lead to...
Your iPhone’s camera is one of its most powerful features—whether you're snapping selfies, capturing special moments, or filming TikToks. But when that tiny lens gets cracked or scratched, it can cause major frustration. The good news? Yes, the iPhone camera lens can be fixed! What Happens When Your iPhone Camera Lens Is Broken? If your iPhone rear camera lens is cracked or shattered, you might notice: Blurry or foggy images Light flares or glare in photos Trouble focusing Dust or moisture entering the camera Camera app glitches or black spots Even a small crack can impact your iPhone’s photo quality...