Bag
${ cart.item_count }

Your bag

Loading
${ item.vendor }
${ item.compatibility }
Qty: ${ item.quantity }
${ option.name }: ${ option.value }
${ item.compare_at_price | currencyFromCents } ${ item.final_price | currencyFromCents }
${ item.message }
truck-red
Free standard shipping on orders over $29.99
Total savings
${ cartTotalSavings | currencyFromCents }
Subtotal
${ cart.total_price | currencyFromCents }
*Shipping is calculated at checkout
Secure Checkout View Bag
*Shipping is calculated at checkout

Your bag is currently empty.

5 reasons you can click the button but it does not function

  1. Reboot

The device’s home button might not work because the device’s software crashed. First, try to reboot your phone by holding the power button and home button together for at least 10 seconds.

  1. Button cable replacement

The device might not function because of damage to its button cable. You can solve the problem by replacing its button cable, which our qualified technicians can help you with in our stores.

  1. Restore the device’s settings

If the button continues not to work, follow the steps below:

Settings > General > Reset > Reset all settings

This is the process to initialising all settings of the device. This means that the settings information stored in the device will be reset to the initial settings. Data such as contacts, photos and apps will remain intact.

  1. Restore device

The next option is to restore your device to factory settings. There are 2 ways to restoring your device. If your device is still working, please follow the following steps:

Setting > General > Reset > Erase all content and settings. This is the process of restoring your device to factory settings. WARNING – this will erase everything on your phone. Only do this if you have just backed up your phone.

If you want to restore via iTunes, do the following steps:

Connect your device to iTunes.

Turn off your device.

Hold the power button and home button together until you see the iTunes icon.

Now, you can find an iPhone in recovery mode on your computer.

Click to restore (do not disconnect the iPhone before finishing the installation of new firmware)

  1. Mainboard damage

Another possibility is mainboard damage.

Q: What is the mainboard?

A: The mainboard (motherboard) is the core part of the hardware and controls all functions of the phone. Every part of the phone with a function is connected to this mainboard.

Q: How can the mainboard gets damaged?

A: The mainboard can get damaged from shocks (drops), dropping into water or even from pressure. It can also be caused by charging with a poor quality charger/cable. Damage to the mainboard can arise even if there is no physical damage.

Q: What happens when the mainboard is damaged?

A: As the mainboard is the core part of the device, once it’s damaged, it can make functions play up. The functions affected depend on the location of the damage.

Q: How do I know if the home button is not working because of damage to the part (button cable) or mainboard?

A: There is no way to physically find out if the mainboard got damaged or not unless you test the device with a new part (button cable) and see if it is working or not. With this matter, we can help you through a quick inspection and can tell you if it will be solved by replacing the part or not.

Q: What should I do if it is a mainboard damage?

A: If it’s a mainboard issue, don’t worry. We can fix this issue at Happytel. Most button related problems arising from the mainboard can be repaired by micro soldering in our Happytel Head office. Our success rate for this procedure is 85%.

Get your phone repaired at your nearest Happytel store today!

(store locator button) (contact us button)

More Blogs
Why is my iPhone not charging?
Why is my iPhone not charging?

Few things are more frustrating than plugging in your iPhone and realizing it’s not charging. Whether you're dealing with a dead iPhone battery 🔋, iPhone charging problems ⚡, or intermittent charging, this issue is surprisingly common—and usually fixable. Here are some of the most common reasons your iPhone won’t charge and what you can do about it. 1. Dirty or Damaged Charging Port 🧹 One of the most common causes of iPhone not charging is a dirty charging port. Over time, lint, dust, and debris can accumulate, preventing a proper connection between the charging cable and your phone. Use a...

Read more
📱 How to fix unresponsive iPhone touch screen?
📱 How to fix unresponsive iPhone touch screen?

If your iPhone screen is not responding to touch, you're not alone. It's one of the most common issues reported by users in Australia—whether it's a frozen screen, ghost touches, or a screen that won’t swipe or tap at all. The good news? Many of these issues can be fixed, often without needing to replace the entire phone. Let’s explore the top reasons why your iPhone touchscreen is not working and how to get it back in working order. 🔧 Common Causes of an Unresponsive iPhone Screen 1. Software Glitches An iOS bug or background process can cause temporary freezing. This...

Read more
What Is an EXG Screen Protector?
What Is an EXG Screen Protector?

EXG Screen Protector: The Best Tempered Glass for Your Phone Screen Protection If you’ve ever dropped your smartphone and held your breath before checking for cracks, you already know the importance of a good screen protector. In a saturated market, the EXG screen protector stands out as one of the best screen protector options available today—especially for users who want premium phone screen protection without the premium price tag. What Is an EXG Screen Protector? EXG screen protectors are high-performance tempered glass screen protectors made from Corning’s Gorilla Glass Victus 2, one of the toughest types of glass used in...

Read more

To purchase EXG products, you must agree to the terms and conditions listed above.

An error occurred. Please wait a moment and try checking the checkbox again.