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How to save your phone from water damage

If you have water damage in your phone, you should follow these steps below

1. Turn off the device as soon as possible

Do not try to turn on or charging the device after your device has been damaged by liquids. If you turn on the power when you phone is water damaged, an electric shock can damage the mainboard very quickly.


2. Bring the device to a Happytel store

Please bring your device to Happytel as soon as possible so our experienced technicians can examine your device. The most important thing to do after water damage is to carry out internal cleaning quickly. If it is possible to do this within 12 hours, then the probability of success is close to 100%.


What services does Happytel provide for water damage?

Cleaning and drying

Our qualified technicians will clean and fry all parts after disassembly


Technicians will determine if the essential functions of the device are working properly

Replacing the defected part

If there are any damaged parts, we will replace them after confirming with you


What happens if it does not work at all after the initial water treatment?

Mainboard damage

Another possibility is mainboard damage.


Q: What is the mainboard?

A: The mainboard (motherboard) is the core part of the hardware and controls all functions of the phone. Every part of the phone with a function is connected to this mainboard.


Q: How can the mainboard gets damaged?

A: The mainboard can get damaged from shocks (drops), dropping into water or even from pressure. It can also be caused by charging with a poor quality charger/cable. Damage to the mainboard can arise even if there is no physical damage.


Q: What happens when the mainboard is damaged?

A: As the mainboard is the core part of the device, once it’s damaged, it can make functions play up. The functions affected depend on the location of the damage.


Q: How do I know if the signal problem is caused by damage to the or mainboard?

A: There is no way to physically find out if the mainboard got damaged or not unless you test the device with a new part and see if it is working or not. With this matter, we can help you through a quick inspection and can tell you if it will be solved by replacing the part or not.


Q: What should I do if it is a mainboard damage?

A: If it’s a mainboard issue, don’t worry. We can fix this issue at Happytel. Most water damage problems arising from mainboard can be repaired by micro soldering in our Happytel Head office. Our success rate for this procedure is 85%.


Get your phone fixed at your nearest Happytel store today!
Store Locator   Contact Us


To protect your phone from future water damage, try our selection of waterproof cases online.

Diagnosing a different problem?

Screen / Display

Power / Battery / Charging




Housing / Frame

Signal / Reception

Water Damage