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Why is my phone/laptop not charging?

4 possible reasons your tablet or phone is not charging at all

1. Dust/dirt in the charging port

Charging may not be possible if dust or dirt is in the charging port. Remove dust/dirt in the charging port if you notice something is in there.

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2. Faulty charging cable/adaptor

The issue could be due to the cable/adaptor had been damaged from bending or is no longer working.

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3. Charging connector replacement is needed

If it is not caused by the options above, the problem could be solved by replacing the charging connector.

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4. Mainboard damage

Another possibility is mainboard damage.

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Q: What is the mainboard?

A: The mainboard (motherboard) is the core part of the hardware and controls all functions of the phone. Every part of the phone with a function is connected to this mainboard.

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Q: How can the mainboard gets damaged?

A: The mainboard can get damaged from shocks (drops), dropping into water or even from pressure. It can also be caused by charging with a poor quality charger/cable. Damage to the mainboard can arise even if there is no physical damage.

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Q: What happens when the mainboard is damaged?

A: As the mainboard is the core part of the device, once itโ€™s damaged, it can make functions play up. The functions affected depend on the location of the damage.

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Q: How do I know if the device is not charging from damage to the charging connector or a mainboard damage?

A: There is no way to physically find out if the mainboard got damaged or not unless you test the device with a new charging connector and see if it is working or not. With this matter, we can help you through a quick inspection and can tell you if it will be solved by replacing the charging connector or not.

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Q: What should I do if it is a mainboard damage?

A: If itโ€™s a mainboard issue, donโ€™t worry. We can fix this issue at Happytel. Most charging problems caused by the mainboard are related to the mainboardโ€™s power charging system and the Happytel Head office can repair it by micro soldering. Our success rate for this procedure is 85%.

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Get your phone fixed at your nearest Happytel store today!
Store Locatorย  ย Contact Us

Diagnosing a different problem?

Screen / Display

Power / Battery / Charging

Sound

Camera

Buttons

Housing / Frame

Signal / Reception

Water Damage