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ESG Policy

Environmental, Social and Governance (ESG) Policy

1. Introduction

The aim of Happytel Retail Group Pty Ltd’s (“the Company”) ESG Policy is to ensure that in carrying out its operations and activities (as far as is reasonably practicable) it:

  1. (a) minimises any negative impacts of its business on the environment;
  2. (b) enhances relationships with its stakeholders, including employees, customers, suppliers and the community in which it operates;
  3. (c) conducts its business with integrity; and
  4. (d) complies with all applicable state and federal laws and regulations and meets or exceeds standards and/or expectations for the industry.

This ESG Policy is of fundamental importance to the core values, and operation, of the Company.

The Company may periodically review and update this ESG Policy as it deems necessary.


2. Compliance

All employees of the Company must, in carrying out their duties, consider the aims and practices outlined in this ESG Policy. Training will be given to employees to ensure that they are familiar with, and perform their duties in accordance with, this ESG Policy.

The Company expects that its suppliers of goods and services adopt similar ESG policies (or adhere to similar principles and practices) and comply with the Company’s Code of Conduct for a Supplier (available on the Company’s website).


3. Environmental practices

The Company is committed (as much as is reasonably practicable and appropriate) to:

  2. (a) considering environmental factors when undertaking business planning;
  3. (b) having in place a suitable environmental management system for identifying and managing environmental risks and hazards;
  4. (c) continuously improving environmental performance and integrating recognized environmental best practice into business operations;
  5. (d) acting to reduce the carbon footprint of business activities;
  6. (e) promoting a culture of environmental awareness amongst all employees and providing training as appropriate to enable employees to carry out their job functions in a manner that shows care for the environment;
  7. (f) focusing on real and achievable actions to conserve resources and promoting the re-use and recycling of materials (including going paperless where possible, using energy saving lighting, using recycled paper, using natural lighting or ventilation, reducing or eliminating single use plastic bags, offering re-usable or recycled paper bags or packaging, and recycling ink cartridges);
  8. (g) minimizing waste by evaluating operations to ensure that they are as efficient as possible;
  9. (h) managing and disposing of all waste in a responsible manner in ways that shows concern for the environment; and
  10. (i) carrying out of environmental audits as required.

4. Social practices

The Company is committed (as much as is reasonably practicable and appropriate) to:

  1. (a) complying with all applicable anti-slavery and human trafficking laws and regulations;
  2. (b) not infringing any internationally recognized human rights;
  3. (c) providing and maintaining a working environment free from all forms of discrimination, harassment and bullying;
  4. (d) promoting diversity and inclusion amongst our workforce;
  5. (e) creating a positive and rewarding workplace for employees, where the wellbeing of employees is a high priority;
  6. (f) encouraging work/life balance with a flexible and considerate approach to employment and working practices;
  7. (g) providing a fair approach to remuneration, working hours and attendance, leave, sick leave and other aspects of wellbeing;
  8. (h) ensuring employees’ rights to freedom of association, union membership and collective bargaining in accordance with applicable laws;
  9. (i) complying with workplace health and safety laws, and mitigating risks to health and safety in the workplace;
  10. (j) encouraging ethical behaviour and decision making within the company and prohibiting any bribery, money laundering or corruption of, or by, any of its officers or employees;
  11. (k) making positive contributions to, and supporting, the local community by employing local people and engaging local suppliers where appropriate; and
  12. (l) maintaining suitable privacy and data security measures.

5. Governance practices

The Company is committed (as much as is reasonably practicable and appropriate) to:

  1. (a) complying with all applicable state and federal laws and regulations relating to its business;
  2. (b) adopting and maintaining suitable and clear governance structures, including a board of directors and ESG committee, with clear terms of reference for their composition, powers and responsibilities;
  3. (c) setting clear goals and promoting strong oversight through robust internal controls, process and procedures;
  4. (d) establishing and maintaining high standards of business ethics through a strong code of ethics, ongoing ethics training and the promotion of a culture of integrity;
  5. (e) establishing and maintaining detailed policies covering anti-bribery and corruption, conflicts of interest, and privacy;
  6. (f) ensuring that the company cultivates strong stakeholder relationships through transparency and open communication, and (g) responding to stakeholder input on all issues in a timely manner;
  7. (g) dealing with regulators, tax authorities and auditors and other relevant stakeholders in an open and co-operative manner; and
  8. (h) proactively managing risk to build resilience and ensure the sustainability of the company.