Website Repair Offer  

• Offer only available while stocks last
• Offer is only valid for repairs with an online quote email. Customers must show the email to redeem the offer
• The offer is not valid with any repair services that are not noted in the email quote
• The offer can only be redeemed at Happytel, Phone Adore and Phone Mania after the repair
• The offer must be redeemed immediately after the repair with the repair transaction
• The offer is not redeemable for cash or discount and cannot be exchanged


General Return and Exchange

We would like to be your preferred partner for smart device accessories and repairs by delivering the best advice, service, and convenience – at competitive prices. If you are not fully satisfied with your purchase, let us help you with an exchange, refund or other services.

You can return the product(s) within 28 days of purchasing the product for an exchange or a full refund. Simply bring the product to us with all contents and packaging, tax invoice or proof of purchase, and we will process your exchange or refund.

However, Happytel offers the 14 days’ change of mind exchange policy to give customers a great service experience from Happytel.

If the product is not in a good condition (un-used, packed, no damages or accidents), the offer will not be accepted.


Happytel Instagram iPhone XR giveaway 2018

For participating stores only.

Promoter: Happytel Retail Group

145-146 Adderley Street, Auburn 2144, NSW, Australia.

Entry requirements:
Open to all customers who visit Happytel QVB, Happytel The Glen, Happytel Garden City except directors, officers, management and employees (and the immediate families of directors, officers, management and employees) of the promoter or of the agencies or companies associated with this competition.

Competition period:

Happytel QVB
Start date: 08/11/2018 09:00am AEDT
End date: 11/11/2018 11:59pm AEDT

Happytel Garden City
Start date: 12/11/2018 09:00am AEDT
End date: 18/11/2018 11:59pm AEDT

Happytel The Glen

Start date: 15/11/2018 0:900am AEDT
End date: 18/11/2018 11:59pm AEDT

Entry method:

To enter, eligible entrants must do the following;

Happytel QVB
• Tag and follow @behappytel Instagram page.
• Use #happytel #HTQVB
• Post an image using the Instagram frame provided in-store.
• These steps must be undertaken by 11/11/2018 11:59pm AEDT.

Happytel Garden City
• Tag and follow @behappytel Instagram page.
• Use #happytel #HTgardencity
• Post an image using the Instagram frame provided in-store.
• These steps must be undertaken by 18/11/2018 11:59pm AEDT.

Happytel The Glen
• Tag and follow @behappytel Instagram page.
• Use #happytel #HTtheglen
• Post an image using the Instagram frame provided in-store.
• These steps must be undertaken by 18/11/2018 11:59pm AEDT.

Winner determination:
Of all valid entries, are determined by the judges, one winner from each of the participating stores will win a brand new iPhone XR worth $1,299 and will be contacted via a Happytel representative via Instagram.

Prize details:

Brand new iPhone XR worth $1,299

Happytel QVB
1 x brand new iPhone XR.
Winner announcement: Friday 16th November 2018.

Happytel Garden City

1 x brand new iPhone XR.
Winner announcement: Friday 23rd November 2018.

Happytel The Glen
1 x brand new iPhone XR.
Winner announcement:  Tuesday 27th November 2018.

Prize pool:
The total prize pool is valued at AUD $3,687 (inc. GST, value based on Australian Recommended retail price). One winner from each of the location will receive one (1) x iPhone XR 64GB with a estimated value of AUD $1,229.

Entry limits – Terms and conditions:

• Limit of one entry per person.
• The winners will be notified via Instagram by a Happytel representative.
• Information regarding prizes and how to enter forms part of these terms and conditions. By entering, entrants accept these terms and conditions.
• The competition will be conducted during the competition period, as stated previously.
• Entries must be received during the competition period. Entries are deemed to be received at the time they are received by the promoters Instagram and not at the time of submission by the entrant. The promoter is not liable for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted entries.
• Entrants must remain a fan (“like” the Instagram account) of the Happytel Instagram Page for the entire competition period and up until the time of determination of the winners. Entrants who have “unliked” the Instagram page at the time of determination of the winners will be deemed invalid.
• This is a game of skill, chance plays no part in determining the winners. Each valid entry will be individually judged (by representatives of the promoter) based on compliance with the competition guideline).
• The prizes are as stated in the prize details.
• The winners will be notified in accordance with the winner notification.
• The promoter may require winners proof of identity, proof of age and proof of residency at the nominated prize delivery address. Identification considered suitable for verification is at the promoters discretion. Entries not fully complying with these conditions of entry may be deemed invalid at the Promoter’s discretion. If a winning entry is deemed not to comply with these conditions of entry, the entry will be discarded and the prize will be awarded to the entrant who submitted the next best valid entry that has not already received a prize.
• The Promoter may, in its sole discretion, disqualify all entries from, and prohibit further participation in this competition by, any person who tampers with or benefits from any tampering with the entry process or with the operation of the competition or acts in violation of these conditions, acts in a disruptive manner or acts with the intent or effect of annoying, abusing, threatening or harassing any other person or behaves in a manner which may diminish the good name or reputation of the Promoter or any of its related bodies corporate or the agencies or companies associated with this competition, is contrary to law or is otherwise inappropriate.
• The Promoter’s decision is final and no correspondence will be entered into.
• The prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in prize value. If a prize is unavailable for any reason, the Promoter may substitute for that prize another item of equal or higher value as determined by the Promoter.
• If a prize has not been accepted or claimed in accordance with the Prize Claim Date and Time, the relevant winner’s entry will be deemed invalid and the Promoter will distribute the relevant prize to the entrant who submitted the next best valid entry that has not already received a prize.
• The prize is not exchangeable, transferable or redeemable for cash. The winner will be contacted via Instagram and require including their winners’ details. The promoter will not be responsible for any incorrect details included in the winner’s contact information. If the winners are unable to utilize the prize within 48 hours stated they will forfeit the prize, and another winner will be drawn, and now compensation will be paid in lieu.
• In the event that for any reason whatsoever, the prize becomes unavailable, the promoter reserves the right substitute the prize (with reference to all relevant state and territory rules and regulations) to another prize of the same or equal value).
• Without limiting the previous paragraph, the Promoter and its associated agencies and companies will not be liable for any damage, loss or delay in transit to prizes. Delivery of prizes is within Australia only.
• This competition is in no way sponsored, endorsed or administered by, or associated with, Instagram. Entrants are providing their information to the Promoter and not to Instagram. Each entrant completely releases Instagram from any and all liability.
• If for any reason any aspect of this competition is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the competition, or invalidate any affected entries.
• The Promoter is not liable for any tax implications arising from prize winnings. Independent financial advice should be sought. Where this competition involves, for GST purposes, supplies being made for non-monetary consideration, entrants will follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive.
• The promoter may collect entrant’s personal information (such as name and email address) as part of the competition and may use this information for marketing purpose. The promoter will comply with its privacy policy in the collection and use of your personal information.
• Anything you post, including photos, comments, links and other materials. Will be referred to as “user content” you retain all rights. The promoter will retain your images to be shared, used and/or reposted by the promoter onto their social media channels and website.